Privacy Policy – HSG API Communication App

1. Introduction

HSG API Communication App (“we,” “our,” or “us”) provides messaging-related functionality that allows authorised users to send, receive, and manage communications via integrated platforms such as Facebook Messenger, WhatsApp, and other supported channels.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app and related services.

2. Information We Collect

We may collect the following types of information:

a) Account Information

• Name, email address, phone number, and other details you provide when setting up the app.

b) Message Content & Metadata

• Message text, attachments, and other content sent/received via the app (only processed as necessary to deliver the service).
• Metadata such as timestamps, sender/recipient IDs, and message status.

c) Device & Usage Information

• IP address, device type, operating system, and browser type.
• Activity logs related to message sending, delivery, and response.

3. How We Use Your Information

We use the collected information to:

• Deliver and manage messaging services through the app.
• Authenticate users and maintain secure access.
• Provide customer support.
• Improve the functionality and reliability of the app.
• Comply with applicable laws and platform policies.

4. How We Share Your Information

We do not sell your personal data. We may share your information only with:

• Service providers that help operate the app (e.g., hosting, analytics, communication APIs).
• Platform providers such as Meta (Facebook/WhatsApp) as required for service delivery.
• Authorities when required by law or legal process.

5. Data Retention

We retain your information only as long as necessary to:

• Provide the services.
• Comply with legal obligations.
• Resolve disputes.

Message content is not stored beyond the period required for delivery, unless explicitly needed for troubleshooting or compliance.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent where applicable.

7. Data Deletion Instructions

To request deletion of your personal data:

1. Email admin@hodgeandson.group with the subject: “Data Deletion Request.”
2. Provide identifying details such as your registered email and account ID.
3. We will verify your request and remove your data within 14 business days, except where retention is required by law.

8. Security

We take appropriate measures to protect your data against unauthorised access, alteration, or destruction, including encryption and secure data transfer protocols.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or app notification.